Quality Assurance

To support the strategic management and to ensure that the operations of the university are being constantly improved at all levels of organisation, the University of Eastern Finland is adopting an ISO 9001:2000 compliant quality management system.

The library's own quality management system has been developed in accordance with the university's QMS. The first internal auditing of the library took place in autumn 2009. The audit report concluded that the library's quality assurance work has proceeded well.

The documentation describing the operations of the library is available on the external and internal website of the university. The library's quality manual will be completed in spring 2010.