INTERLIBRARY SERVICES FOR LIBRARIES AND INFORMATION SERVICES

Our university library’s extensive multidisciplinary collections are at your disposal!

Books

During the semesters, course books are available for interlibrary loan only for the UEF students and UEF Open University students. The customer’s UEF student status must be mentioned in the order.

Other lendable books are available for interlibrary loan for all customers. Reading room copies and the material in the special collections are not available for interlibrary loan.

Department libraries’ books are not available for interlibrary loan. Exception to this rule are the books at the department library of the School of Computing at the Kuopio Campus and in exceptional cases the books in the clinic libraries at the KUH.

Theses

Theses before the year 2012 from Kuopio Campus Library are available for interlibrary loan. Theses from Joensuu and Savonlinna Campus Libraries are also available for interlibrary loan but only for reading room use as most of the material is in microfiche form.

After the year 2012 theses have only been published in electronic form. Some of them are only available for use in the facilities of the University of Eastern Finland Library, a few pages of those can be supplied as paper copies. Copying an entire work is not possible.

Journals

We do not borrow journals but we will supply article copies.

DELIVERY INFORMATION

The service is subject to a charge. The fees are based on the effective list of service fees of the University of Eastern Finland. The borrowing library will charge their customers as according to their own list of service fees. Libraries will be invoiced four times a year.

The order will be send by 2nd class mail. The loan period for course books is 14 days and 28 days for other books. Libraries can follow and renew their loans in the UEF Finna. However, the loans will be renewed automatically if it is possible to renew them. The maximum is 10 renewals. A request to return the interlibrary loan is sent only when it is no longer possible to renew it.

No overdue fees are collected from libraries and the loan block does not apply to them. Any unreturned items will be invoiced according to the UEF Library’s list of service fees.

Article copies will be supplied as PDF files to be printed on paper before passing on to the customer. Article copies on e-journals will be supplied if the licensing agreement allows it. Electronic distribution and retention of PDF files is not permitted.

ORDER INSTRUCTIONS

You must make a separate order for each book or article either with a form or by email. In the order you must give information on the ordered material and, in addition, the library’s delivery address, Melinda code or National Repository Library’s customer number and the invoicing address if it differs from the delivery address.

If requested, a reservation can be placed on a book for the borrowing library. Libraries cannot make reservations by themselves.

 

TERMS OF ORDER

The order is binding.

The borrowing library agrees to comply with the University of Eastern Finland Library’s terms of use and is responsible for the ordered interlibrary loans and article files.

At the latest the order will be processed on the next working day after its arrival. The requested material will be dispatched at the latest on the second working day after the arrival of the order. We follow the interlibrary loan services’ national and international principles and guidelines: economic efficiency, precision, speed.

List of service fees

Interlibrary services

 

State libraries, municipal libraries and libraries of state-aided institutions

Other libraries and information services

Interlibrary loans to other libraries

Finland and the Nordic countries

9,00

16,00

Outside the Nordic countries

21,00

21,00

Microfiches to Finland and the Nordic countries

7,00

7,00

Copies to other libraries

Finland and the Nordic countries, price per each 1-20 pages

6,00

12,00

Other countries, price per each 1-20 pages

13,00

13,00

FAQ

For more information

Interlibrary Services: kaukopalvelu [at] uef.fi

Joensuu Campus Library

University of Eastern Finland,
Joensuu Campus Library,
Interlibrary Services,
P.O. Box 107, 80101 JOENSUU, FINLAND
+358 294 45 8020, +358 294 45 8347

Anne Aalto
anne.aalto [at] uef.fi

Kuopio Campus Library and KUH Medical Library

University of Eastern Finland,
Kuopio Campus Library,
Interlibrary Services,
P.O. Box 1627, 70211 KUOPIO, FINLAND
+358 294 45 8078, +358 294 45 8179

Tero Heiskanen
tero.heiskanen [at] uef.fi

Savonlinna Campus Library

University of Eastern Finland,
Savonlinna Campus Library,
Interlibrary Services,
P.O. Box 124, 57100 SAVONLINNA, FINLAND
+358 294 45 8288

Kirsi Rask
kirsi.rask [at]uef.fi

 

Invoicing

E-invoicing address: 003722857339
EDI code: 003722857339
Operator: OpusCapita Group Ltd
Operator’s EDI code: 003710948874
VAT number: FI22857339

Paper invoicing address:
University of Eastern Finland
P.O. Box 96404
01051 Laskut
FINLAND

Head of Customer Services

Arja Juntunen

Feedback

Feedback form

Feedback will be processed daily. Easily fixed issues will be solved immediately if they are essential to the service and in accordance with the operating policy. All feedback will be processed in the relevant services. If necessary, feedback will also be processed in the library’s working groups. Feedback and the changes prompted by feedback will be processed annually by the management group in the management review.