INTERLIBRARY SERVICES FOR PRIVATE CUSTOMERS

Do you need a book or an article that cannot be found from the University of Eastern Finland Library’s collections? We can request it for you from somewhere else!

We can request the book for loan. The lending library (the library that sends the book to us) defines the loan period and whether or not you are allowed to take the book home or if it is only available for reading room use.

We order articles as article copies that you can keep.

Usually you cannot borrow journals.

ORDERING AND DELIVERY

The service is subject to a charge and requires you to comply with the library’s terms of use. You must fill in a separate interlibrary request form for each book and article. The order is binding; you will be charged for uncollected items as well.

After your order arrives it will be processed as quickly as possible, on the next working day at the latest. The delivery time of interlibrary loans and articles is about one week depending, e.g. on the procedures of the lending library, availability of the material, postal service and how the article copies are sent. We will notify you if the delivery of your order will be delayed. You will receive a notification when you can collect the material from the library. You must pay the interlibrary service fees when you collect the material. If you are a staff member of UEF or KUH and the department will pay for your order, you can request us to send the material via internal post to the department/clinic/office. You will receive articles as paper copies.

LOAN PERIODS AND RETURNING

The lending library determines the loan periods and whether it is possible to renew the loan.

Usually the loan period is 2-4 weeks. If it is possible to renew the loan, the library will renew your loan automatically. If it is not possible to renew it, the library will send a request to return the loan. Overdue fees are not charged for interlibrary loans.

Return the interlibrary loans to the customer services of the University of Eastern Finland Library. Any unreturned or damaged material will be charged according to the fees determined by the lending library.

Interlibrary loans cannot be seen in the UEF Finna database in Your Account > Checked Out Items.

List of service fees

*UEF departments, schools, clinics and units VAT 0%.

INTERLIBRARY LOANS

Loans from other libraries

Article copies from other libraries

Copies of other materials

FAQ

FOR MORE INFORMATION

kaukopalvelu [at]uef.fi

Joensuu Campus Library

University of Eastern Finland,
Joensuu Campus Library,
Interlibrary Services,
P.O. Box 107, 80101 JOENSUU, FINLAND
Tel. +358 294 45 8347, +358 294 45 8020

Liisa Tervonen
liisa.tervonen [at]uef.fi

Kuopio Campus Library and KUH Medical Library

University of Eastern Finland,
Kuopio Campus Library,
Interlibrary Services,
P.O. Box 1627, 70211 KUOPIO, FINLAND
Tel. +358 294 45 8078, +358 294 45 8179

Tero Heiskanen
tero.heiskanen [at]uef.fi

Pirkko Kultamaa
pirkko.kultamaa [at]uef.fi

Savonlinna Campus Library

University of Eastern Finland,
Savonlinna Campus Library,
Interlibrary Services,
P.O. Box 124, 57100 SAVONLINNA, FINLAND
Tel. +358 294 45 8288

Kirsi Rask
kirsi.rask [at]uef.fi

 

Head of Customer Services

Arja Juntunen

SEE ALSO

 

 

Feedback

Feedback form

Feedback will be processed daily. Easily fixed issues will be solved immediately if they are essential to the service and in accordance with the operating policy. All feedback will be processed in the relevant services. If necessary, feedback will also be processed in the library’s working groups. Feedback and the changes prompted by feedback will be processed annually by the management group in the management review.