List of library service fees

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Request fees

Reserving books that are currently borrowed

Free of charge

Shelf fetch request on an available book in the borrowable collection of another campus library


Free of charge

Shelf fetch request on an available book in the borrowable collection of one's home campus


2,00 € / item
(does not apply to staff members)

Item request on a book available in the National Repository Library


1,00 € / item
(does not apply to staff members)

Uncollected reservation/item request

1,00 € / item

Reserved item available notice by post

1,20 €

 

List of service fees compiled applying: Universities Act 558/2009.
Council of State's Degree on the Service Fees Collected by Universities 1082/2009.
List of service fees processed by the University of Eastern Finland Library's management group 25.4.2018.
List of service fees ratified by the university's financial services 7.5.2018.

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Overdue fees

Borrowable books

0,50 € / day / item (maximum overdue fee 10,00 € / item)

Reading room books

2,50 € / day / kirja (maximum overdue fee 14,00 € / item)

 

List of service fees compiled applying: Universities Act 558/2009.
Council of State's Degree on the Service Fees Collected by Universities 1082/2009.
List of service fees processed by the University of Eastern Finland Library's management group 25.4.2018.
List of service fees ratified by the university's financial services 7.5.2018.

Printable version (PDF)

Compensation for lost or damaged items in one of the following ways:
  1. 5,00 € / item of processing costs when the library user replaces the lost or damaged item with the same or newer edition.
  2. 60,00 € / item when the library user pays the compensation sum at the library's customer service desk. (Compensation sum 50,00 € and processing and acquisition costs 10,00 €.)
  3. 76,00 € / item when the compensation sum is invoiced from the library user (Compensation sum 50,00 €, processing and acquisition costs 10,00 €, processing costs caused to the library by the invoicing process 11,00 € and university's financial services' invoicing fee 5,00 €.) Items that are more expensive than the compensation sum will always be compensated with the sum equivalent to the current retail price of the lost/damaged item.
  4. 18,00 € / microcard (Compensation sum 2,00 €, processing costs caused to the library by the invoicing process 11,00 € and university's financial services' invoicing fee 5,00 €).

Items that are more expensive than 50,00 € will always be compensated with the sum equivalent to the current retail price of the lost/damaged item.

 

List of service fees compiled applying: Universities Act 558/2009.
Council of State's Degree on the Service Fees Collected by Universities 1082/2009.
List of service fees processed by the University of Eastern Finland Library's management group 25.4.2018.
List of service fees ratified by the university's financial services 7.5.2018.

Printable version (PDF)

Other fees

New library card as a replacement for a lost card

5,00 €

Inquiry by the library for library user data updates

4,00 €

Fee for a lost locker key (Joensuu)

57,00 €

Mailing costs / consignment

5,00 €

Customs duty outside the EU

Fees charged by the Customs

 

List of service fees compiled applying: Universities Act 558/2009.
Council of State's Degree on the Service Fees Collected by Universities 1082/2009.
List of service fees processed by the University of Eastern Finland Library's management group 25.4.2018.
List of service fees ratified by the university's financial services 7.5.2018.

Printable version (PDF)

Products

Plastic bag

0,30 € (incl. VAT 24%)

Canvas tote bag

4,00 € (incl. VAT 24%)

 

List of service fees compiled applying: Universities Act 558/2009.
Council of State's Degree on the Service Fees Collected by Universities 1082/2009.
List of service fees processed by the University of Eastern Finland Library's management group 25.4.2018.
List of service fees ratified by the university's financial services 7.5.2018.

Printable version (PDF)

Photocopying

Self-service copies

Black & white copies A4

0,20 €

Black & white copies A3 (Joensuu)

0,20 €

Colour copies A4

0,30 €

Colour copies A3 (Joensuu)

0,30 €

Self-service printouts

0,20 € / page

Service copies

Copying services and printouts

0,60 € / page

PDF materials

UEF staff and student

4,00 € / delivery

UEF departments, schools and units (VAT 0%)

3,00 € / delivery

 

List of service fees compiled applying: Universities Act 558/2009.
Council of State's Degree on the Service Fees Collected by Universities 1082/2009.
List of service fees processed by the University of Eastern Finland Library's management group 25.4.2018.
List of service fees ratified by the university's financial services 7.5.2018.

Printable version (PDF)

Interlibrary services

 

*UEF degree and postgraduate students

*UEF and KUH staff

*UEF departments, schools and units

*KUH profit areas and units

*Other library users

Loans from other libraries

From Finland and the Nordic countries

14,00 €

22,00 €

Microform master’s theses from Finland

8,00 €

14,00 €

From other countries

28,80 €

41,00 €

From the National Repository Library

3,00 €

3,00 €

Archive materials (Kuopio)

Delivery costs

Delivery costs

Unreturned interlibrary loans

As charged + processing costs 25,00 €**

 

**Additionally the customer will be charged for the university's financial services' invoicing fee 5,00 €

Article copies from other libraries

From Finland and the Nordic countries,
price per each 1-20 pages

 

8,00 €

 

15,00 €

From other countries,
price per each 1-20 pages

 

10,00 €

 

18,00 €

From the National Repository Library

2,00 €

6,00 €

Copies of other materials

Other copies, such as copies of doctoral dissertations completed abroad, article copies from commercial suppliers, other special materials

 

As charged + delivery costs 5,00 €

Service and photocopying fees indicated in the list of service fees will be charged for any uncollected materials delivered by the interlibrary services. If the lending library charges a renewal or overdue fee, it will be charged from the customer according to the invoice from the lending library.

 

Self-service article requests by students and staff members of the UEF and KUH from the National Repository Library for research and teaching purposes are free of charge.

 

As a rule, a loan refers to an issue, a volume, or a set of microfilms delivered at once.

 

 

State libraries, municipal libraries
and libraries of state-aided institutions

Other libraries and information services

Interlibrary services

Finland and the Nordic countries

9,00 €

22,00 €

Outside the Nordic countries

21,00 €

21,00 €

Microfiches to Finland and the Nordic countries

 

7,00 €

 

7,00 €

Copies to other libraries

Finland and the Nordic countries,
price per each 1-20 pages

 

6,00 €

 

13,00 €

Other countries,
price per each 1-20 pages

 

13,00 €

 

14,00 €

University of Eastern Finland Library is a NORFRI library and we accept IFLA vouchers.

 

List of service fees compiled applying: Universities Act 558/2009.
Council of State's Degree on the Service Fees Collected by Universities 1082/2009.
List of service fees processed by the University of Eastern Finland Library's management group 25.4.2018.
List of service fees ratified by the university's financial services 7.5.2018.

Printable version (PDF)

Teaching and information services

 

*UEF degree and postgraduate students

*UEF and KUH staff

*UEF departments, schools and units

*KUH profit areas and units

*Other library users
(incl. VAT 24%)

Information retrieval

Personal guidance in information retrieval

Less than 1 h free of charge,
after which 43,00 € / hour

Less than 1 h free of charge,
after which 43,00 € / hour

Information retrieval on assignment or other consultations

43,00 € / hour + expenses

58,00 € / tunti + kulut

Continuous / recurrent retrievals available on a separate agreement.

Teaching services

Separately planned contact teaching of information retrieval for groups

86,00 € / lesson

116,00 € / lesson

The expenses for information retrieval on assignment will be invoiced according to the actual database etc. expenses charged by the supplier.

The study field specific information retrieval course included in the curriculum for the university's degree students is free of charge when the credit units are allotted by the library.
For university's degree students whose curriculum does not include any information retrieval course, information retrieval guidance can be organised in groups free of charge on a separate agreement.

For longer training sessions or other special cases, please send an invitation to tender to the library.

 

List of service fees compiled applying: Universities Act 558/2009.
Council of State's Degree on the Service Fees Collected by Universities 1082/2009.
List of service fees processed by the University of Eastern Finland Library's management group 25.4.2018.
List of service fees ratified by the university's financial services 7.5.2018.

Printable version (PDF)

Publications (incl. VAT 24%)

 

*UEF degree and postgraduate students

*UEF and KUH staff

*Other library users

UEF publications

According to separate pricing.

See the prices at: verkkokauppa.juvenes.fi

Publication services (e.g. PDF files for PhD. Dissertations) (Joensuu, Kuopio)

50,00 € / hour
(min. 50,00 € / commission)

50,00 € / hour
(min. 50,00 € / commission)

*UEF departments, schools, clinics, units and KUH units: publication services 37,00 /hour (VAT 0%) minimum 37,00 per commission (VAT 0%).

 

List of service fees compiled applying: Universities Act 558/2009.
Council of State's Degree on the Service Fees Collected by Universities 1082/2009.
List of service fees processed by the University of Eastern Finland Library's management group 25.4.2018.
List of service fees ratified by the university's financial services 7.5.2018.

For more information

library[at]uef.fi

Feedback

Feedback form

Feedback will be processed daily. Easily fixed issues will be solved immediately if they are essential to the service and in accordance with the operating policy. All feedback will be processed in the relevant services. If necessary, feedback will also be processed in the library's working groups. Feedback and the changes prompted by feedback will be processed annually by the management group in the management review.