List of library service fees
Request fees
| Reserving books that are currently borrowed | Free of charge |
| Shelf fetch request on an available book in the borrowable collection of another campus library |
|
| Shelf fetch request on an available book in the borrowable collection of one's home campus |
|
| Item request on a book available in the National Repository Library |
|
| Uncollected reservation/item request | 1,00 € / item |
| Reserved item available notice by post | 1,20 € |
List of service fees compiled applying: Universities Act 558/2009.
Council of State's Degree on the Service Fees Collected by Universities 1082/2009.
List of service fees processed by the University of Eastern Finland Library's management group 25.4.2018.
List of service fees ratified by the university's financial services 7.5.2018.
Overdue fees
| Borrowable books | 0,50 € / day / item (maximum overdue fee 10,00 € / item) |
| Reading room books | 2,50 € / day / kirja (maximum overdue fee 14,00 € / item) |
List of service fees compiled applying: Universities Act 558/2009.
Council of State's Degree on the Service Fees Collected by Universities 1082/2009.
List of service fees processed by the University of Eastern Finland Library's management group 25.4.2018.
List of service fees ratified by the university's financial services 7.5.2018.
- 5,00 € / item of processing costs when the library user replaces the lost or damaged item with the same or newer edition.
- 60,00 € / item when the library user pays the compensation sum at the library's customer service desk. (Compensation sum 50,00 € and processing and acquisition costs 10,00 €.)
- 76,00 € / item when the compensation sum is invoiced from the library user (Compensation sum 50,00 €, processing and acquisition costs 10,00 €, processing costs caused to the library by the invoicing process 11,00 € and university's financial services' invoicing fee 5,00 €.) Items that are more expensive than the compensation sum will always be compensated with the sum equivalent to the current retail price of the lost/damaged item.
- 18,00 € / microcard (Compensation sum 2,00 €, processing costs caused to the library by the invoicing process 11,00 € and university's financial services' invoicing fee 5,00 €).
Items that are more expensive than 50,00 € will always be compensated with the sum equivalent to the current retail price of the lost/damaged item.
List of service fees compiled applying: Universities Act 558/2009.
Council of State's Degree on the Service Fees Collected by Universities 1082/2009.
List of service fees processed by the University of Eastern Finland Library's management group 25.4.2018.
List of service fees ratified by the university's financial services 7.5.2018.
Other fees
| New library card as a replacement for a lost card | 5,00 € |
| Inquiry by the library for library user data updates | 4,00 € |
| Fee for a lost locker key (Joensuu) | 57,00 € |
| Mailing costs / consignment | 5,00 € |
| Customs duty outside the EU | Fees charged by the Customs |
List of service fees compiled applying: Universities Act 558/2009.
Council of State's Degree on the Service Fees Collected by Universities 1082/2009.
List of service fees processed by the University of Eastern Finland Library's management group 25.4.2018.
List of service fees ratified by the university's financial services 7.5.2018.
Products
| Plastic bag | 0,30 € (incl. VAT 24%) |
| Canvas tote bag | 4,00 € (incl. VAT 24%) |
List of service fees compiled applying: Universities Act 558/2009.
Council of State's Degree on the Service Fees Collected by Universities 1082/2009.
List of service fees processed by the University of Eastern Finland Library's management group 25.4.2018.
List of service fees ratified by the university's financial services 7.5.2018.
Photocopying
Self-service copies | |
| Black & white copies A4 | 0,20 € |
| Black & white copies A3 (Joensuu) | 0,20 € |
| Colour copies A4 | 0,30 € |
| Colour copies A3 (Joensuu) | 0,30 € |
| Self-service printouts | 0,20 € / page |
Service copies | |
| Copying services and printouts | 0,60 € / page |
PDF materials | |
| UEF staff and student | 4,00 € / delivery |
| UEF departments, schools and units (VAT 0%) | 3,00 € / delivery |
List of service fees compiled applying: Universities Act 558/2009.
Council of State's Degree on the Service Fees Collected by Universities 1082/2009.
List of service fees processed by the University of Eastern Finland Library's management group 25.4.2018.
List of service fees ratified by the university's financial services 7.5.2018.
Interlibrary services
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| *UEF degree and postgraduate students *UEF and KUH staff *UEF departments, schools and units *KUH profit areas and units | *Other library users |
Loans from other libraries | ||
| From Finland and the Nordic countries | 14,00 € | 22,00 € |
| Microform master’s theses from Finland | 8,00 € | 14,00 € |
| From other countries | 28,80 € | 41,00 € |
| From the National Repository Library | 3,00 € | 3,00 € |
| Archive materials (Kuopio) | Delivery costs | Delivery costs |
| Unreturned interlibrary loans | As charged + processing costs 25,00 €** | |
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| **Additionally the customer will be charged for the university's financial services' invoicing fee 5,00 € | |
Article copies from other libraries | ||
| From Finland and the Nordic countries, |
8,00 € |
15,00 € |
| From other countries, |
10,00 € |
18,00 € |
| From the National Repository Library | 2,00 € | 6,00 € |
Copies of other materials | ||
| Other copies, such as copies of doctoral dissertations completed abroad, article copies from commercial suppliers, other special materials | ||
|
| As charged + delivery costs 5,00 € | |
| Service and photocopying fees indicated in the list of service fees will be charged for any uncollected materials delivered by the interlibrary services. If the lending library charges a renewal or overdue fee, it will be charged from the customer according to the invoice from the lending library.
Self-service article requests by students and staff members of the UEF and KUH from the National Repository Library for research and teaching purposes are free of charge.
As a rule, a loan refers to an issue, a volume, or a set of microfilms delivered at once. | ||
|
| State libraries, municipal libraries | Other libraries and information services |
Interlibrary services | ||
| Finland and the Nordic countries | 9,00 € | 22,00 € |
| Outside the Nordic countries | 21,00 € | 21,00 € |
| Microfiches to Finland and the Nordic countries |
7,00 € |
7,00 € |
Copies to other libraries | ||
| Finland and the Nordic countries, |
6,00 € |
13,00 € |
| Other countries, |
13,00 € |
14,00 € |
| University of Eastern Finland Library is a NORFRI library and we accept IFLA vouchers. | ||
List of service fees compiled applying: Universities Act 558/2009.
Council of State's Degree on the Service Fees Collected by Universities 1082/2009.
List of service fees processed by the University of Eastern Finland Library's management group 25.4.2018.
List of service fees ratified by the university's financial services 7.5.2018.
Teaching and information services
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| *UEF degree and postgraduate students *UEF and KUH staff *UEF departments, schools and units *KUH profit areas and units | *Other library users |
Information retrieval | ||
| Personal guidance in information retrieval | Less than 1 h free of charge, | Less than 1 h free of charge, |
| Information retrieval on assignment or other consultations | 43,00 € / hour + expenses | 58,00 € / tunti + kulut |
| Continuous / recurrent retrievals available on a separate agreement. | ||
Teaching services | ||
| Separately planned contact teaching of information retrieval for groups | 86,00 € / lesson | 116,00 € / lesson |
| The expenses for information retrieval on assignment will be invoiced according to the actual database etc. expenses charged by the supplier. The study field specific information retrieval course included in the curriculum for the university's degree students is free of charge when the credit units are allotted by the library. For longer training sessions or other special cases, please send an invitation to tender to the library. | ||
List of service fees compiled applying: Universities Act 558/2009.
Council of State's Degree on the Service Fees Collected by Universities 1082/2009.
List of service fees processed by the University of Eastern Finland Library's management group 25.4.2018.
List of service fees ratified by the university's financial services 7.5.2018.
Publications (incl. VAT 24%)
|
| *UEF degree and postgraduate students *UEF and KUH staff | *Other library users |
| UEF publications | According to separate pricing. | See the prices at: verkkokauppa.juvenes.fi |
| Publication services (e.g. PDF files for PhD. Dissertations) (Joensuu, Kuopio) | 50,00 € / hour | 50,00 € / hour |
| *UEF departments, schools, clinics, units and KUH units: publication services 37,00 /hour (VAT 0%) minimum 37,00 per commission (VAT 0%). | ||
List of service fees compiled applying: Universities Act 558/2009.
Council of State's Degree on the Service Fees Collected by Universities 1082/2009.
List of service fees processed by the University of Eastern Finland Library's management group 25.4.2018.
List of service fees ratified by the university's financial services 7.5.2018.
For more information
library[at]uef.fi
Feedback
Feedback will be processed daily. Easily fixed issues will be solved immediately if they are essential to the service and in accordance with the operating policy. All feedback will be processed in the relevant services. If necessary, feedback will also be processed in the library's working groups. Feedback and the changes prompted by feedback will be processed annually by the management group in the management review.